LEGAL REFERENCE

Your Privacy Comes First at riches138

We keep your account secure, your payment data encrypted, and your personal information private. This policy shows exactly how we handle what you share with us—from your QRIS...

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riches138 Your Privacy Comes First at riches138

Our Privacy Commitment to You

riches138 operates where local law permits and collects only the information needed to run your account, process your DANA, OVO, GoPay and QRIS payments, and keep our platform safe. We don't sell your data. Your email, phone number, deposit history and gameplay activity stay within our systems and are protected by industry-standard encryption. We may share anonymised gameplay trends with our game

providers (Pragmatic Play, Evolution, PG Soft) to improve service quality, but never share your personal identity. You have the right to request, correct or delete your data subject to local regulations in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions? Reach Our Team

Email Support Send privacy concerns to our data protection team...
In-Account Help Log into your riches138 account and open the...
Data Request Form Need a copy of your personal data? Use...
PLATFORM TRUST SIGNALS

How We Earn Your Trust on Privacy

Industry Encryption

All payment data—your DANA account number, OVO credentials, GoPay ID and QRIS scans—are encrypted with 256-bit SSL. We don't store full card numbers.

Compliance Framework

riches138 adheres to data protection standards required in supported Indonesian regions. We audit our systems quarterly to maintain security standards.

No Third-Party Sales

Your personal data is never sold to marketers, brokers or external companies. We use it only to run your account and improve your gameplay experience here.

Cookie Transparency

We use cookies to remember your login, track your session and prevent fraud. You can manage cookie preferences in your browser settings at any time.

Provider Partnerships

Game providers like Evolution and Pragmatic Play see only anonymised session data—never your name, email or payment method. We enforce this contractually.

Regular Audits

Our security team runs penetration tests and vulnerability scans every month. We fix issues immediately and document all findings internally.

Consistent Privacy Across Our Platform

Web & Mobile App
Same privacy rules apply whether you log in on riches138.app or use our iOS/Android app. Your data syncs securely across all devices.
Live Dealer Sessions
When you join a live baccarat or roulette table, Evolution Gaming handles the video stream. Your identity stays private; only your account ID shows at the table.
Sportsbook Markets
Your betting history on our sportsbook is stored separately from casino gameplay. You control what data you share with our odds partners.
Slot Lobby Activity
Your slot play—spins, wins, features triggered—is logged in our database but not shared with other players or used for targeting ads.
Payment Reconciliation
DANA, OVO, GoPay and QRIS transactions are reconciled daily. Payment partners see only that a deposit occurred; they don't see your game activity.
Account Closure
Close your riches138 account anytime. We retain only the data legally required (transaction records for 7 years) and delete everything else within 30 days.
Dispute Resolution
If you dispute a charge or have a privacy complaint, we escalate internally and respond within the timeframe set by your local financial regulator.
SERVICE CONTEXT

What Shapes Our Privacy Approach

01
Your Account Data Is Yours You can download, update or delete your personal information anytime through your account settings. We don't hold onto data once you close your account.
02
Session-Based Tracking We log when you log in, which games you play and how long you stay. This data helps us spot unusual activity and block fraudulent access attempts.
03
Geolocation Privacy We detect your location to confirm you're in a supported region. We don't track your movements or share location data with third parties.
04
Newsletter Opt-Out Receive promotional emails only if you choose. Every email includes an unsubscribe link. One click and we stop sending promotions immediately.
05
Two-Factor Authentication Secure your account with 2FA via email or SMS. Even if someone gets your password, they can't log in without your second verification step.
06
Breach Notification If we ever detect a security breach, we notify affected users within 24 hours and outline exactly what happened and what steps we've taken.

Privacy Policy Questions Answered

We collect your e-wallet or bank details only to process deposits and withdrawals. Payment data is encrypted and stored separately from your profile. We never share payment credentials with game providers or marketing partners.

Yes, we log your game activity to calculate wins, track bonus eligibility and detect fraudulent play. This data stays in our systems and is not shared with other players or used to profile you externally.

No. We never sell your name, email, phone number or payment details to third parties. We may share anonymised gameplay statistics with game providers to improve service quality, but never identify you.

Your profile is deactivated immediately. We delete personal data within 30 days except transaction records required by law in supported regions, which we keep for seven years for audit purposes.

While your account is active, we retain your profile, gameplay history and payment records. After closure, we keep only legally required transaction data for seven years, then delete everything permanently.

Yes. Use the data request form in your account settings or email our support team. We'll export your account activity, deposits, gameplay logs and profile data within 30 days at no cost.

We use cookies to remember your login, prevent fraud and track session activity. You control cookie preferences in your browser. Declining non-essential cookies won't block your access to your account.